How Our Legal Policy Applies to Your Account
When you open an account with us, you enter a binding agreement that covers how your account is used, how funds move, and what happens if there is a dispute. Every deposit you make — whether through Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX
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— is subject to these terms. We do not allow accounts to be shared, transferred, or operated on behalf of another person. If we detect activity that suggests account misuse, we reserve the right to suspend access and investigate before releasing any balance. Withdrawal requests go
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through a verification step; we check that the wallet or bank account receiving funds matches the one linked to your profile. This is not optional — it is how we keep your money safe. For accounts active in Malaysia, transactions are denominated in ringgit (RM) and
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all records are maintained accordingly. Players in George Town and elsewhere in Malaysia operate under the same set of rules. If you believe an error has occurred on your account — a transaction posted incorrectly, a balance discrepancy, or a limit applied by mistake — you
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have the right to raise it through our support channel. We aim to resolve account disputes within a reasonable timeframe and will communicate the outcome to you directly. These terms exist to protect both parties, and we update them when our operational or legal obligations change.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.